Customer service
With GRÜN smiles you rely on professional business process outsourcing with maximum quality at minimum prices – and with a smile, because only motivated employees do excellent work and your customers will hear the smile!
Customer service outsourcing - maximum quality at minimum cost
As a specialist for inbound customer service and first-level support, we offer business process outsourcing (BPO) with German, English or French-speaking employees in Greece. Thanks to a strong international community in Greece, we can offer you all levels in our call center, from C1 to native speakers. So your customers not only feel looked after but also understood!
It goes without saying that we work digitally throughout and with maximum transparency for you. We prefer to work fully integrated into your system environment, in which we document all processes and can also provide your customers with the best possible support based on up-to-date and direct information. Together, we also coordinate the additional desired reporting structures from our systems, such as telephone systems or your own ticketing tool. Of course, a self-sufficient project setup is also possible, which then enables transparency and traceability through regulated data exchange and reporting processes.
Our inbound customer services:
Service hotlines & user helpdesk
We look after your customers - competently, efficiently, sustainably and with a smile that they can hear!
Organization of appointments
We also support you with complex tasks of appointment or event requests through classification and organization.
Customer loyalty & after-sales service
Offer your customers early support along your processes for a long-term customer relationship.
Multilingual support
We look after your customers with Greek hospitality and accent-free native speakers in German, English and French.
Market entry & scaling
We are happy to support you in your growth and help you open up new markets with customized customer service concepts.
Onboarding & quality assurance
Through structured training and processes in close coordination with you, we guarantee consistently high service quality and high flexibility during peak loads.
Models
GRÜN smiles offers call center outsourcing of German, English or French-speaking employees in Greece and combines maximum quality with minimum costs. Our customers can choose between the following models:
- Employer of Record: Benefit from attractive personnel costs for well-qualified employees with maximum freedom of control. We search for staff according to your specific requirements and pre-select applicants, who you then select and manage yourself in day-to-day business. The employees are employed by us. You pay a fixed monthly fee per employee.
- Full service offshoring: Benefit from our expertise in the organization and management of customer support teams at a transparent and attractive hourly rate. You only pay for actual hours worked.